Preferred Education

  • Bachelors in computer networks/Science or relevant technical field

Area of Expertise 

  • Network operation experience in managing global networks
  • Ability to work collaboratively with individuals locally and globally across multiple disciplines
  • Installation, configuration and supporting network equipment including Routers, Switches, WLC, WAN accelerators, DNS, DHCP and NTP services through Infoblox,ISE cubes
  • Deep working knowledge of networking technologies including Layer-2, Layer-3 protocols (STP, EIGRP, BGP, VXLAN/EVPN, ISIS)
  • A solid understanding of networking and core Internet protocols (e.g., TCP/IP, DNS, SMTP, HTTP, and distributed networks)
  • Broad knowledge and experience in Switching and routing protocols like EIGRP, IS-IS, OSPF, HSRP, LACP, SSO, RPR and along with VLAN, STP, RSTP, VTP, MST protocols
  • Knowledge of Tunnelling concepts – MPLS, GRE, IPSEC and VxLAN
  • Demonstrate understanding of various core networking products from industry players
  • Having any networking vendors certifications from Cisco & Arista is a Plus
  • Having knowledge of Software Define Networks concepts is a plus
  • Contribute to automation and provisioning of environments
  • Bachelor’s in computer networks/Science or relevant technical field
  • Excellent oral and written communication skills
  • Prefer to have understanding/Exposure/Expertise in one or more areas
  • Advanced Datacenter technologies- VPC, MC-LAG, VxLAN, EVPN

Key Responsibilities:

  • Very good Understanding of TCP/IP and troubleshooting of Network Connectivity
  • Raising Trouble tickets with ISP’s and participating in trouble shooting calls along with ISP network engineers to resolve P2P & internet link issues
  • Maintain pro-activeness on alerts/tasks by using tools like HP NNMI, Opsramp, Cisco Prime, NetScout, Livenx, and Net brain monitoring tools
  • Recognize all CRITICAL creation alarms promptly and raise to TechOps group through chat/email/call
  • Create tickets for the critical alerts which have been escalated to TechOps and update the ticket with the appropriate information
  • Follow the procedure as per the wiki/instructions provided and check with the TechOps Team for any clarifications or doubts
  • Configuring switches & Routers to maximize network efficiency and security
  • Maximizing network performance through ongoing monitoring and troubleshooting
  • Investigating faults in the network
  • Updating network equipment to the latest firmware & IOS releases
  • Reporting network status to key stakeholders when business critical tickets raised by peer groups
  • Interface with internal teams, customers, and partners
  • Be a point of escalation from shift engineers and troubleshoot internal/external connectivity issues
  • Provide resolution information and work with other teams to complete impact analysis where appropriate
  • Drive the network incident, outages, and deep diving to find the root cause and prevention plan
  • Create and define network operation best practices, documentation, and building MOP, SOP for training Juniors
  • A Positive “can do” attitude with the ability to articulate thoughts and ideas and see them to fruition
  • Willing to work in 24/7 Shifts

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